{"productPicker":{"title":"Select the Dyson machine you own."},"serialPrefixLookup":{"serialPrefixLookupTitle":"Enter your serial number for Dyson support","descriptionText":"We need the first three digits of your serial number. You'll find it on your machine, on the label that looks like this.","imageUrl":"/medialibrary/Images/Dyson/Support/SerialNumberRatingPlate.ashx","richText":"Example:&nbsp;<strong style=\"color: #999999; background-color: #f9f9f9;\">123</strong>-HK-A12345 or&nbsp;<strong style=\"color: #999999; background-color: #f9f9f9;\">AB1</strong>-HK-A123456","helpLinkText":"Do you need help locating your serial number?","helpLinkUrl":"/lightboxes/shop/informationlinks/findyourserialnumber/findyourserialnumberdesktopandmobile.aspx","buttonText":"Find your machine","errorText":"Sorry we don't recognise that serial number. Please check and try again."},"journey":{"productBanner":{"backButtonText":"Return to selection"},"breadcrumbTrail":{"expandText":"See all steps","supportLandingPageTitle":"Support"},"contactUs":{"resolvedTitle":"We're glad the problem's been solved.","resolvedSubtitle":"Please let us know if there's anything else we can help you with.","unresolvedTitle":"Apologies. We can't help you online.","unresolvedSubtitle":"But our Customer Support Team will be able to solve your problem.","inTouchText":"Please get in touch.","expertsText":"Our experts are ready to help you.","contactMethods":[{"customText":"<style type=\"text/css\">\n .contact-icon {\n height: 2.5rem;\n width: 2.5rem;\n }\n</style>\n<table>\n <tbody>\n <tr>\n <td>\n <svg class=\"contact-icon\"><svg><use xmlns:xlink=\"http://www.w3.org/1999/xlink\" xlink:href=\"/leap/images/icons.sprite.svg#call\"></use></svg></svg>\n </td>\n <td>&nbsp;\n <p>&nbsp;Service Hotline:&nbsp;<br />\n <strong>&nbsp;HK: (+852) 3065 9666 OR (+852) 3008 8252</strong><br />\n <strong>&nbsp;Macau: (+853) 6825 8567 OR (+853) 6825 8577</strong></p>\n </td>\n </tr>\n <tr>\n <td>&nbsp;</td>\n <td>&nbsp;</td>\n </tr>\n <tr>\n <td>&nbsp;<a href=\"mailto:aucustomercare@dyson.com\"><svg class=\"contact-icon\"><svg><use xmlns:xlink=\"http://www.w3.org/1999/xlink\" xlink:href=\"/leap/images/icons.sprite.svg#email1\"></use></svg></svg></a></td>\n <td>&nbsp; Email us at:<br />\n &nbsp;\n <div class=\"email-address\" style=\"box-sizing: inherit; display: inline !important;\"></div>\n <div class=\"email-address\" style=\"box-sizing: inherit; font-weight: 700; display: inline !important;\"><a href=\"mailto: help@dyson.com.hk \">help@dyson.com.hk </a></div>\n </td>\n </tr>\n </tbody>\n</table>\n&nbsp;\n<p>Operation hours:</p>\n<p>Monday to Friday: 0900-2000</p>\n<p>Saturday: 0900-2000 Closed on Sunday and public holidays.</p>","contactMethod":"CUSTOM"}]},"rateSupport":{"buttonText":"Submit Feedback","ratingTitle":"How would you rate our online support?","ratingText":["Poor","Average","Good","Very Good","Excellent"],"submitAlertText":"Please select a rating"},"stepsData":{"downloadText":"Download PDF"},"promotionalBanner":{"isPromotionalBannerEnabled":"false","heading":null,"content":null,"appStoreImage1":"","appStoreImage2":"","appStoreLink1":null,"appStoreLink2":null}},"language":{"countryCode":"HK","cultureCode":"en-HK"},"deepLinkBaseUrlPath":"en-HK/supporthome.aspx","error":{"resolveUnavailableText":"Support network unavailable","productUnavailableText":"The requested product is not available at this time","unableToContinueJourneyText":"We are unable to continue the current journey online","genericErrorText":"Our support system has encountered an error"},"pageTitle":"Support","isBottomBreadcrumbIsEnabledForTheMarket":false,"siteHomePageURL":"https://support.dyson.hk/en-hk/","siteHomePageDisplayName":null,"isSiteHomePageIsEnabled":false,"headerHtml":null,"footerHtml":null}